SUGAR FACTORY AMERICAN BRASSERIE

4910 BIG ISLAND DR, JACKSONVILLE, Duval County. DBPR licence 2616181. 25 inspection visits from 2023-08-22 to 2026-06-12.

Closure follow-up: more time givenLast visit, 2026-06-12: complaint follow-up, 2 high-priority, 2 intermediate, 3 basic violations

3 of 3routine inspections with more high-priority violations than the Duval County average that year (0 had none)

1emergency closure recommended at an inspection since July 2023 (latest 2026-06-08)

6inspections prompted by a complaint

Emergency closures

From DBPR's weekly closure extracts, which cover 2025-12-29 to 2026-11-06 only. Reasons are DBPR's own wording.
Closed	Re-opened	Reason (DBPR)
2026-06-08	2026-06-12	Rodent & fly activity

Every inspection visit

Newest first. Violations: high-priority / intermediate / basic. County average = high-priority violations at a first routine visit, Duval County, same fiscal year. Codes and descriptions are DBPR's; the inspector's written notes are on DBPR's site only.
Date	Visit	Result	High	Inter.	Basic	County avg	What was cited
2026-06-12	Complaint follow-up	Closure follow-up: more time given DBPR: Emergency Order Callback Time Extension	2	2	3		4 areas 27 Water source safe, hot and cold under pressure 31 Toilet and hand-washing facilities, number, convenient, designed, installed 35 Presence of insects/rodents. Animals prohibited. Outer openings protected from insects, rodent proof (x3) 36 Floors properly constructed, clean, drained, coved (x2)
2026-06-10	Complaint follow-up	Not yet allowed to reopen DBPR: Emergency Order Callback Not Complied	2	2	3		4 areas 27 Water source safe, hot and cold under pressure 31 Toilet and hand-washing facilities, number, convenient, designed, installed 35 Presence of insects/rodents. Animals prohibited. Outer openings protected from insects, rodent proof (x3) 36 Floors properly constructed, clean, drained, coved (x2)
2026-06-09	Complaint follow-up	Not yet allowed to reopen DBPR: Emergency Order Callback Not Complied	3	2	4		6 areas 03 Food Out of Temperature 14 Food contact surfaces designed, constructed, maintained, installed, located 27 Water source safe, hot and cold under pressure 31 Toilet and hand-washing facilities, number, convenient, designed, installed 35 Presence of insects/rodents. Animals prohibited. Outer openings protected from insects, rodent proof (x3) 36 Floors properly constructed, clean, drained, coved (x2)
2026-06-08	Complaint inspection	Emergency closure recommended DBPR: Emergency order recommended	6	6	9		14 areas 01 Approved source 03 Food Out of Temperature 06 Potentially hazardous food properly thawed 10 In use food dispensing utensils properly stored 14 Food contact surfaces designed, constructed, maintained, installed, located (x2) 22 Food contact surfaces of equipment and utensils clean 27 Water source safe, hot and cold under pressure 29 Plumbing installed and maintained 31 Toilet and hand-washing facilities, number, convenient, designed, installed (x3) 35 Presence of insects/rodents. Animals prohibited. Outer openings protected from insects, rodent proof (x3) 36 Floors properly constructed, clean, drained, coved (x3) 41 Toxic items properly stored, labeled and used properly 50 Current license properly displayed 53 Food management certification valid / Employee training verification
2026-04-20	Complaint follow-up	Corrected at follow-up DBPR: Call Back - Complied	0	0	0
2026-03-18	Complaint follow-up	More time given DBPR: Call Back - Extension given, pending	0	0	1		1 area 55 Automatic Gratuity Notice
2026-01-12	Complaint inspection	Referred for possible fine DBPR: Administrative complaint recommended	5	3	13		15 areas 01 Approved source 02 Original container: properly labeled, date marking, consumer advisory 03 Food Out of Temperature 08 Food protection, cross-contamination (x2) 14 Food contact surfaces designed, constructed, maintained, installed, located (x3) 22 Food contact surfaces of equipment and utensils clean 24 Storage/handling of clean equipment, utensils 29 Plumbing installed and maintained 31 Toilet and hand-washing facilities, number, convenient, designed, installed (x2) 32 Restrooms with self-closing doors, fixtures operate properly, facility clean, supplied with hand-soap, disposable towels or hand drying devices, tissue, covered waste receptacles 35 Presence of insects/rodents. Animals prohibited. Outer openings protected from insects, rodent proof 36 Floors properly constructed, clean, drained, coved (x3) 41 Toxic items properly stored, labeled and used properly 53 Food management certification valid / Employee training verification 55 Automatic Gratuity Notice
2025-07-30	Follow-up visit	Corrected at follow-up DBPR: Call Back - Complied	0	0	0
2025-07-29	Routine inspection	Referred for possible fine DBPR: Administrative complaint recommended	5	7	15	1.59	17 areas 01 Approved source 03 Food Out of Temperature 06 Potentially hazardous food properly thawed 08 Food protection, cross-contamination (x2) 10 In use food dispensing utensils properly stored 12 Hands washed and clean, good hygienic practices, eating/drinking/smoking 14 Food contact surfaces designed, constructed, maintained, installed, located (x4) 21 Wiping cloths clean, used properly, stored 22 Food contact surfaces of equipment and utensils clean 23 Non-food contact surfaces clean 24 Storage/handling of clean equipment, utensils (x2) 29 Plumbing installed and maintained 31 Toilet and hand-washing facilities, number, convenient, designed, installed (x3) 36 Floors properly constructed, clean, drained, coved (x2) 40 Employee lockers provided and used, clean 50 Current license properly displayed 53 Food management certification valid / Employee training verification (x3)
2025-07-29	Complaint follow-up	Corrected at follow-up DBPR: Call Back - Complied	0	0	0
2025-06-23	Complaint follow-up	More time given DBPR: Call Back - Extension given, pending	0	0	1		1 area 36 Floors properly constructed, clean, drained, coved
2025-04-23	Complaint inspection	Warning: inspector to return DBPR: Warning Issued	0	0	1		1 area 36 Floors properly constructed, clean, drained, coved
2025-04-10	Complaint inspection	Passed, no follow-up needed DBPR: Inspection Completed - No Further Action	0	0	1		1 area 36 Floors properly constructed, clean, drained, coved
2025-01-02	Complaint follow-up	Corrected at follow-up DBPR: Call Back - Complied	0	0	1		1 area 29 Plumbing installed and maintained
2024-12-30	Complaint follow-up	Not corrected at follow-up, referred for possible fine DBPR: Call Back - Admin. complaint recommended	1	0	2		3 areas 03 Food Out of Temperature 14 Food contact surfaces designed, constructed, maintained, installed, located 29 Plumbing installed and maintained
2024-12-27	Complaint follow-up	Not corrected at follow-up, referred for possible fine DBPR: Call Back - Admin. complaint recommended	2	0	2		3 areas 03 Food Out of Temperature 14 Food contact surfaces designed, constructed, maintained, installed, located 29 Plumbing installed and maintained (x2)
2024-12-19	Complaint inspection	Referred for possible fine DBPR: Administrative complaint recommended	3	8	8		13 areas 03 Food Out of Temperature 08 Food protection, cross-contamination 10 In use food dispensing utensils properly stored 12 Hands washed and clean, good hygienic practices, eating/drinking/smoking 14 Food contact surfaces designed, constructed, maintained, installed, located (x3) 22 Food contact surfaces of equipment and utensils clean 23 Non-food contact surfaces clean 27 Water source safe, hot and cold under pressure 29 Plumbing installed and maintained (x2) 31 Toilet and hand-washing facilities, number, convenient, designed, installed (x3) 36 Floors properly constructed, clean, drained, coved 41 Toxic items properly stored, labeled and used properly 53 Food management certification valid / Employee training verification (x2)
2024-11-22	Follow-up visit	Corrected at follow-up DBPR: Call Back - Complied	0	0	0
2024-11-12	Follow-up visit	More time given DBPR: Call Back - Extension given, pending	2	0	0		2 areas 22 Food contact surfaces of equipment and utensils clean 29 Plumbing installed and maintained
2024-11-06	Routine inspection	Warning: inspector to return DBPR: Warning Issued	6	1	12	1.65	13 areas 01 Approved source 03 Food Out of Temperature (x2) 08 Food protection, cross-contamination 10 In use food dispensing utensils properly stored 12 Hands washed and clean, good hygienic practices, eating/drinking/smoking 13 Clean clothes, hair restraints 14 Food contact surfaces designed, constructed, maintained, installed, located 22 Food contact surfaces of equipment and utensils clean (x2) 23 Non-food contact surfaces clean 29 Plumbing installed and maintained (x2) 35 Presence of insects/rodents. Animals prohibited. Outer openings protected from insects, rodent proof (x2) 36 Floors properly constructed, clean, drained, coved (x3) 53 Food management certification valid / Employee training verification
2024-04-27	Complaint follow-up	Corrected at follow-up DBPR: Call Back - Complied	0	0	0
2024-03-01	Complaint follow-up	More time given DBPR: Call Back - Extension given, pending	0	1	1		2 areas 14 Food contact surfaces designed, constructed, maintained, installed, located 22 Food contact surfaces of equipment and utensils clean
2024-02-27	Complaint inspection	Referred for possible fine DBPR: Administrative complaint recommended	6	5	8		10 areas 01 Approved source 02 Original container: properly labeled, date marking, consumer advisory 03 Food Out of Temperature (x2) 06 Potentially hazardous food properly thawed 08 Food protection, cross-contamination 14 Food contact surfaces designed, constructed, maintained, installed, located (x4) 22 Food contact surfaces of equipment and utensils clean (x3) 29 Plumbing installed and maintained (x2) 31 Toilet and hand-washing facilities, number, convenient, designed, installed (x3) 41 Toxic items properly stored, labeled and used properly
2023-08-25	Follow-up visit	Corrected at follow-up DBPR: Call Back - Complied	0	0	0
2023-08-22	Routine inspection	Referred for possible fine DBPR: Administrative complaint recommended	8	6	11	1.76	18 areas 01 Approved source 02 Original container: properly labeled, date marking, consumer advisory 03 Food Out of Temperature (x2) 08 Food protection, cross-contamination (x2) 10 In use food dispensing utensils properly stored 11 Personnel with infections restricted 12 Hands washed and clean, good hygienic practices, eating/drinking/smoking (x2) 16 Dishwashing facilities designed, constructed, operated 22 Food contact surfaces of equipment and utensils clean (x2) 24 Storage/handling of clean equipment, utensils 29 Plumbing installed and maintained 31 Toilet and hand-washing facilities, number, convenient, designed, installed (x2) 35 Presence of insects/rodents. Animals prohibited. Outer openings protected from insects, rodent proof 36 Floors properly constructed, clean, drained, coved 40 Employee lockers provided and used, clean 41 Toxic items properly stored, labeled and used properly 51 Other conditions sanitary and safe operation (x2) 53 Food management certification valid / Employee training verification (x2)

A routine inspection is one visit on one day. Inspectors in different counties record violations differently, so compare a count with its county average, not with a restaurant in another county. Nothing on this page is a rating. Source: DBPR inspection files, data as of 2026-11-09; DBPR's own record for this licence is the official one.